Finance | Performance Measures | Success Indicators

AHWS Strategy-Wide Performance Measures Plan

The overall purpose of the Strategy-Wide Performance Measures Plan is to periodically answer these three questions in order to assess the progress of AHWS and, where necessary, make and monitor improvements in the service delivery system. This is done from multiple points of view. One viewpoint is that of the JMC using the data in this report. PTOs will also get reports that summarize the projects that they directly supervise. Individual projects will get reports of their own results and summaries of other like projects. As shown on the right, the three questions translate into domains of measures: service user benefits (outcomes) services provided resources service user perspectives.
What Good Do We Do? Service User Benefits In Phase 2, three of five types of measures were planned and have been obtained for: knowledge improved behaviour changes situations improved. These measures are found in the Client Benefits Questionnaire. The other measures will be used in interviews planned for Phase 3. How Do We Do This? Services Provided In Phase 2, one of the three measures was planned into the Client Benefits Questionnaire and data have been obtained for: services provided match client needs. A partial measure of quality was included in the Client Benefits Questionnaire: timeliness of service availability. Other quality measures and measures of cultural appropriateness are planned for the Service User Value questionnaire intended for later in Phase 2.
At What Cost? Resources In Phase 2, one of the two measures has been planned and implemented: cost per customer served. The other measure may be estimated if reliable and valid data can be obtained in a timely manner: cost per service. Estimates of the number of clients, participants and attendees are being obtained from most Specialized projects and Special Allocations projects (One-worker community projects). Data for the remaining measure - cost per service provided - are in the planning stages.
Client Benefits Questionnaire While the Client Benefits Questionnaire is the principal client centred Performance Measures instrument in Phase 2, it is part of a more complete package of Performance Measures tools. The Client Benefits Questionnaire measures three types of outcomes and two measures of process. It is intended that every three years a more in-depth set of outcome measures including Aboriginal outcomes will be obtained via interviews with a sample of clients. The Performance Measures Working Group will examine whether additional aspects of the quality and cultural appropriateness of services would be obtained through interviews or a Service User Value Questionnaire to be distributed to clients. Participant Count The Participant Count is designed to document the number of participants or attendees accessing AHWS-funded programs and services such as, workshops, presentations, events, circles, fitness/recreational activities and Traditional ceremonies.
Client Count The Client Count is designed to document the number of clients who receive client support services from AHWS-funded programs and services. The client count requires total number of clients as well as number of visits per client: count of individuals making one visit in 12 months count of individuals making two visits in 12 months count of individuals making 3-5 visits in 12 months count of individuals making 6-12 visits in 12 months count of individuals making 13-26 visits in 12 months count of individuals making more than 26 visits in 12 month By combining the data gathered through the Participant Count with the information gathered from the Clients Benefits Questionnaire and Client Count, it will be possible to estimate how many people are benefiting from AHWS-funded programs and services. 2005-2006 AHWS Performance Measures Plan: Summary of Strategy-wide Findings [PDF] 2004-2005 AHWS Performance Measures Plan Strategy-wide Findings 2002 Strategy-Wide Performance Measures Plan Preliminary Findings